Chronicle Help
Our searchable help answers many questions and provides training videos and release notes. To open the help, click the 
in the upper-right of Chronicle’s main window.
Live Support Options
If Chronicle is completely down and no one can log in between 8 AM and 8 PM EST, call 866.247.6684 and pick the emergency support option (1, 9, 1). If we can’t take your call directly, leave a message and the next free agent will call you.
| Emergency Weekend Support Saturday and Sunday, 8 AM – 3 PM EST $150 per hour ($150 minimum)
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Expedited Support during normal business hours $50 per hour ($50 minimum)
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| Pay by PayPal using the appropriate button. A webpage will give you a unique ID and the support phone number. | |
ALL Other Support Issues:
The best method for getting help is the support request form you see below. It gives us everything we need to know about you and your Chronicle environment, and allows us to quickly begin troubleshooting your issue. You can also send us an email at support@gochronicle.com.
We appreciate your business and look forward to helping you. Our goal is to provide you with quick response times and excellent customer care. For a better understanding of our response time goals, please review our Service Level Objectives.
