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The implementation and training
process is the beginning of the business partnership
your organization will have with Chronicle. Our
Services and Support Group work side by side your staff
to ensure the software is installed, your staff trained
and the system utilized. We will not monopolize your
staff, and will always seek to make things as convenient
as possible to ensure there is minimal disruption in
your business. Best of all, our start-up system templates
make it possible to begin using Chronicle within
a matter of hours!
The primary goal of the implementation process is to
achieve utilization of the system on a test job and
then to begin moving toward utilization of the system
on successive jobs. The implementation process is defined
by three distinct stages, lead by a team comprised of
your staff and a Chronicle Implementation Manager.
We like to think of each stage in the context of the
roles each member of the team will have. From the standpoint
of the business and its staff, we realize each duty
must be executed in parallel with the respective team
member's ongoing duties.
Here is a quick look at each stage. In total, we find
that this initial process can be completed in a period
of approximately four weeks. After that, over the next
four weeks users will expand their use of the system
as more jobs are added and more users come on line.
Stage 1 - System configuration.
Stage 1 involves
the resources of the business from the standpoint of
installing the hardware and communications infrastructure
necessary to operate the software on a local area network
and to establish access to the software and its server
via the Internet. This stage may be handled by internal
staff of the business or through an outside systems
/ computer consultant. A Chronicle support technician
will actually load and test the software for the business
once the server and Internet connection are ready.
Stage 2 - Staff orientation and training.
One
of our first priorities is to identify the Chronicle
Champion, the person in the organization responsible
for seeing the implementation through and carrying the
project forward while other staff members learn the
new system. We will provide the Chronicle Champion with
a comprehensive overview of the system, and then begin
working with him or her to integrate Chronicle into
your business.
Stage 3 - System pilot.
Hands on experience
with the system is the best way to learn. We achieve
this through working with your staff to configure the
software with your information and then track an active
job. Staff will learn how to add users and departments,
manage documents, send e-mails, utilize the scheduling
feature with the goal of becoming prepared to expand
utilization of the critical system features and capabilities
to eventually manage the entire business using Chronicle
in a just a few weeks time.
Stage 4 - Expanded User Training.
Once things
are up and running, users discover there are a variety
of opportunities to expand the use of the program within
their business. We have an extensive library of training
materials dedicated to supporting that goal, and are
continuing to invest in additional modular training
guides covering a variety of advanced topics. We also
offer On-Site and On-Line training for experienced users
of the system. These scheduled sessions can cover issues
and questions that are beyond the basic operation of
the program. Training charges are based on an hourly
rate of $120 per hour. On-Site visits will include travel
related costs.
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