| How
do we get started? |
|
We view the implementation process
as the beginning of the business partnership your organization
will have with Chronicle. Our Services and Support Group
work side by side your staff to ensure the software
is installed, your staff trained and the system utilized.
We will not monopolize your staff, and will always seek
to make things as convenient as possible to ensure there
is minimal disruption in your business. Best of all,
our start-up system templates make it possible to begin
using Chronicle within a matter of hours! For more on
our implementation and training please visit Implementation
and Training.
|
| |
|
Will we need to add technical support
staff or outside consultants to install Chronicle?
|
| No.
Our trained implementation staff support is available
to assist every user with the installation process. We
will work directly with your internal information systems
staff or outside consultants to install the software.
Once your network is operational, the actual software
installation may be handled via the Internet in less than
30 minutes. |
| |
| Who
will train our staff? |
| We
train your staff. Our training staff is made up of former
contractor services professionals that know your business
and the Chronicle software. Technology has made it possible
for us to provide cost effective training using the remote
access capabilities of the Chronicle software. With your
permission, we can come right to the computer desktop
and train your staff on site any time. |
| |
| Is
there a technical support / help desk? |
| Yes.
We have our own technical support staff. Chronicle technical
support is available toll free at (866) 247-6684 Monday
through Friday 6 AM to 5 PM Pacific Standard Time. For
more information on our technical support, please visit
Support.
|
| |
| What
other applications does Chronicle work with? |
| Chronicle
works with Xactimate®, QuickBooks Pro® 2002 through
Enterprise, Word®, Excel® and Adobe®.
Chronicle is part of the Intuit (QuickBooks) Solutions
Marketplace. Chronicle is one of approximately 40 preferred
software vendors Intuit has recognized as a leading small
business application. As a member of the Solutions Marketplace,
Chronicle now works seamlessly with QuickBooks Pro through Enterprise. For more on how Chronicle and QuickBooks
Pro 2002 through 2004 work together please visit QuickBooks Integration. |
| |
| Are
there other businesses we can talk with that are using
Chronicle? |
| Yes!
Chronicle was pioneered by some of the most respected
contractor services businesses within the ServiceMaster
franchise network. These businesses are passionate about
Chronicle and have real world examples of how the software
has simplified and improved their operations. In addition,
Chronicle has added a number of other businesses to its
client list, including roofing, landscaping and general
contracting operations. Please visit our Customer Testimonials for more from our customers. |
| |
| Can
the program be accessed via the Internet? |
| Yes.
Chronicle is a Thin-client application that utilizes the
TCP-IP protocol. The software will run via the Internet
the same way it will on your office network. Chronicle
makes it possible for every member of your team to have
access to all of your job information, including job status,
assigned staff, utilized resources, records of communication
and account balances any time, from any where. |
| |
| Do
we need high-speed lines (DSL, ISDN, cable)? |
| Yes.
Chronicle requires a broadband connection (DSL, Cable,
ISDN, Frame Relay, T-1 or Satellite) with a static IP
address for your server location. Remote users may access
the system with any broadband connection. |
| |
| Will
Chronicle integrate with my existing e-mail system and
Microsoft Office products? |
| Yes.
Chronicle utilizes MS-Word for its word processing capability
and has the ability to store any Word® or Excel®
file within its sophisticated file management system.
Chronicle also has its own built-in e-mail system. Businesses
that have not yet invested in an e-mail server will benefit
immediately from the ability to now send and receive e-mail
correspondence. |
| |
| Will
there be future product upgrades? How much does it cost
to upgrade? |
| Our
development team is continually working to add new functionality
to the product. New versions of Chronicle are released
approximately 4 times per year. Upgrades are included
as part of your monthly support fee. |
| |
| What
are the network and hardware requirements for Chronicle? |
| Hardware
and communications start up costs are nominal. The following
is a brief overview of the basic system requirements.
Note the system is designed to be an enterprise application
so we recommend a network environment in your main office
to operate and host the software. |
| System requirement |
Initial cost * |
Recurring cost * |
- Broadband connection with static IP(DSL, cable, ISDN, Frame Relay, T-1, wireless)
|
Included (with most services)
|
$75 to $200 / month (depends on connection) |
- Separate file server (Windows 2000 or XP Professional)Pentium III or better, 1 GB RAM, 40 GB hard disk space, Screen resolution: 256 color, SVGA (1024 x 768)
- Suitable system back up
|
$ 1,200 |
None |
- Windows 2000 / XP Professional
|
Included with server |
None |
- Network card / modem for file server
|
Included with server |
None |
| * All costs are approximate and vary by market and region of the country. |
| |
| Chronicle recommends Dell hardware. For special pricing information please visit Customers / Alliances |
