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Growth
for most businesses means more staff and possibly limited
gains in net margin or productivity or outright losses.
In fact, many times, staff morale declines as businesses
grow and inferior systems create unintended stress,
as associates work to manage the increase in activity.
Good systems that meet the core needs of a business
make it possible to grow the top line without increasing
headcount. Productivity is the key and one of the simplest
ways to measure gains in productivity is revenue per
staff person.
Chronicle users see
tremendous gains in revenue per person, many times within
the first 6 months of using the software. "The
before and after speak for themselves", says Cliff
Kuhn of Tacoma, WA. "Chronicle has
automated the critical elements of our business, particularly
in the job management and administration areas. Our
managers and office staff are able to handle more jobs
and generate more revenue with the help of Chronicle".
In the case of the ServiceMaster franchise in Rancho
Cucamonga CA, revenue per person grew from 75,000 to just over 125,000, 12 months after fully implementing
Chronicle.
Chronicle streamlines
critical business processes and functions. The document
management function makes it possible to store and share
all job related documentation on a central server. Inquiries
from the field no longer need office staff assistance.
Scheduling of jobs is handled through an on-line calendar
that every department can view. There is a list of vendors
and their respective job assignments. Adjuster and customer
questions are handled in a matter of minutes rather
than hours. There is no waiting for access to information.
It is available on line all the time from anywhere inside
or out of the office. As Greg Gandee of Alexandria,
VA states, "a system like this that saves us this
kind of money should cost in excess of $ 40,000".
Yet at about $300 per month, this small business enterprise
solution will pay for itself in a matter of months,
and continue returning huge dividends for years to come.
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